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Why can’t I connect the camera to my computer?


The camera includes a USB 3.0 DEVICE port, and can be connected to any computer that has USB 3.0 (or USB 2.0) ports. The reasons for computer connectivity problems usually come down to one of these simple issues:

A) Trying to connect to a USB 1.1 port – don't do that, make sure your computer's port is USB 2.0 or USB 3.0.

B) Trying to connect through a USB hub. Don't do that, connect directly into your computer's port.

C) Trying to connect to the camera's USB HOST port. Don't do that, that's for connecting a hard drive directly. Use the USB Device port.

D) Trying to use a USB 2.0 cable instead of the necessary USB 3.0 cable. A USB 2.0 cable won't fit in the camera, you need to use USB 3.0. However, a USB 3.0 cable from the camera will fit and will work in a computer's USB 2.0 port. When you have the camera connected to the computer, it will automatically detect the attached computer and offer a menu choice of connecting to a PC or a RECORDER. Choose "PC" and you should now be able to read the camera's SD cards on your computer. Alternatively, you don't really need to use the camera connected to the computer, you can just remove the memory card and plug it directly into an SDXC-compatible card reader. These are available at computer stores for very little money; just try to get one that is compatible with the new SDXC cards. Older readers would work only with SD cards, but not with the newer SDHC or SDXC cards. You want to make sure any reader you buy is compatible with SDXC cards in addition to SDHC cards. There's no functional difference between reading the memory card via the camera through USB, or putting the card in a USB 3.0-compatible card reader (except that the camera treats all the memory cards as read-only; you cannot copy files to a memory card or delete files off a memory card when you're using the camera as the card reader.) Also, many modern laptop computers now include SDXC-compatible card slots, so you could put the card directly in the computer, but, again, be sure the card slot is compatible with your card (SDHC or SDXC) and not just the older SD-only card slot. Do be aware, however, that 64GB SDXC cards use the exFAT file system, and older versions of computer operating systems may not support exFAT. Make sure your operating system is up to date and can support exFAT, or stick to using cards that are 32GB or smaller (those use FAT32, which is widely supported by computer operating systems).